Uniphore
Founded: 2008
Founders: Umesh Sachdev (CEO), Ravi Saraogi (President APAC)
Headquarters: Palo Alto, California; Chennai, India; Singapore
Funding: $1.3 billion raised across 12 funding rounds
Overview:
Uniphore is a global conversational AI company that originated in India and has grown into one of the leading players in enterprise automation. The company builds AI-powered platforms that understand and respond to human language, emotions, and intent—enabling intelligent, human-like interactions across voice, video, and text channels in real time.
Mission:
The company’s mission is to use AI to transform enterprise conversations into insights and actions, automating interactions to improve customer experience and operational efficiency.
What Uniphore Does:
- Develops AI solutions for understanding speech, emotions, and intent
- Enables real-time automation of customer support and sales conversations
- Offers multimodal AI solutions integrating voice, video, and text analysis
- Provides enterprise-grade platforms for contact centers and global businesses
Key Focus Areas:
- Conversational AI and emotion AI
- Voice biometrics and sentiment analysis
- Automated customer service and agent assist tools
- Video-based AI engagement and analytics
- Low-code/no-code AI workflow automation
Use Cases:
- Automated contact center support with emotion-aware responses
- Real-time sales coaching and conversational insights
- AI-driven compliance monitoring for regulated industries
- Voice-enabled workflows in banking, healthcare, and telecom
- Personalized customer experiences at scale
Why Uniphore Stands Out:
- One of the first Indian AI companies to scale globally with deep enterprise integrations
- Pioneers in emotion AI that reads tone, sentiment, and non-verbal cues
- Trusted by Fortune 500 companies across sectors including telecom, finance, and healthcare
- Combines conversational AI with RPA, NLP, and low-code solutions for end-to-end automation
