Mitsui Direct General Insurance Co., Ltd., a prominent direct-channel non-life insurer and member of the MS&AD Insurance Group, has partnered with Guidewire to transform its claims operations. The company has chosen Guidewire ClaimCenter on the Guidewire Cloud Platform to optimize IT processes, improve agility in responding to market dynamics, and enhance the overall customer experience. Notably, this marks the first implementation of ClaimCenter in the cloud within Japan.
By transitioning to the cloud, Mitsui Direct aims to increase operational efficiency and deliver more responsive, digitally driven services to its policyholders. The migration supports the company’s strategic focus on digital transformation and innovation in claims management.
Shaji Sethu, Senior Vice President and Managing Director of Guidewire Asia-Pacific, stated, “We applaud Mitsui Direct for taking this transformative step. Migrating to the Guidewire Cloud Platform will empower them to grow and operate more efficiently while delivering a superior digital experience to customers. Leveraging our extensive global expertise, Guidewire is committed to supporting Mitsui Direct through every phase of their successful cloud adoption.”
About Mitsui Direct General Insurance Co., Ltd.
Headquartered in Bunkyo-ku, Tokyo, and led by President and CEO Takayuki Kawamura, Mitsui Direct General Insurance Co., Ltd. offers non-life insurance products primarily via online and telephone channels. The company focuses on personal automobile insurance and operates under the MS&AD Insurance Group—an international insurance and financial services leader striving for sustainable growth and increased corporate value. Mitsui Direct is committed to being both strong and compassionate, building long-term trust with its customers.
About Guidewire
Guidewire is the trusted technology platform for property and casualty (P&C) insurers seeking to innovate and grow efficiently. With over 570 insurers in 42 countries using its solutions—from startups to industry giants—Guidewire provides cloud-based systems enriched with data, analytics, AI, and digital tools to streamline operations.
The company boasts an unmatched record of over 1,700 successful implementations, supported by the industry’s largest R&D team and systems integration (SI) partner network. Guidewire’s expansive marketplace features hundreds of pre-integrated apps, empowering insurers to accelerate deployments, localization, and product innovation.
